The best customer experiences are built with Zendesk
HELP DESK MANAGEMENT
Everything you need to help your customers
Get access to channels, features, and functionalities.
Seamless channel integration
Conditional & custom ticket fields
Give your customers the choice. Zendesk Support allows your customers to connect with you through web or mobile, or start a conversation directly through email, Facebook, Twitter, or any other channel you want.
Ask the right questions and gather all the information you need from your customers up-front. With ticket forms, you can create multiple support request forms that show a unique set of ticket fields, making it easy for your agents to know what kind of support your customers need.
Gather all the relevant details you need from your customers through additional conditional or custom fields. These can be made visible to both your agents and customers.
Service Level Agreement (SLA) views let your team easily see SLA status and avoid breaches. Apply them based on the conditions you set and then track metrics down to the minute.
Agents can work in their preferred language, with a localized admin interface available in over 40 languages.
Support up to 300 brands, products, service tiers, or regions. Data and activity are centralized within a single account, making it easy to manage.
Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Give reps the green light
Get a good look at the pipeline
Turn conversations into conversions
Remove the burden of administrative tasks and let your sales team focus on selling.
Find quick and easy answers to questions like, "Which deals will close this month?” and "Which deals am I about to lose?”
When support and sales work together, customers get a better overall experience and businesses can make the most of every opportunity.